Delivery and Shipping Policy
Table of Contents
Delivery and Shipping Terms
As Rika Kalıp ve Plastik Ltd. Şti., we aim to deliver your www.rikaplastik.com orders safely and on time. We apply the following delivery and shipping terms.
1. Shipping Company
We send your orders with Aras Cargo. When your order ships, we send tracking details to your communication channels.
2. Order Preparation and Handover
We prepare your order after your payment succeeds. We hand your order to the carrier within 7 business days. Official holidays, weekends, peak campaigns, and force majeure events may affect this timeframe.
3. Delivery Time
The carrier starts transportation after receiving your order. Various factors affect delivery times:
- Delivery region location
- Carrier operational density
- Regional conditions
- Official holidays and weekends
- Unusual situations and force majeure
Handover time and transit time differ. The SELLER commits to a maximum delivery time of 30 days, protecting consumer rights.
4. Shipping Fee
Order totals and current campaigns determine shipping fees. We display the shipping fee clearly on the payment screen before you complete your order. Free shipping campaigns apply only to specified products, amounts, or orders.
5. Delivery Address
We ship your order to the delivery address you specify during payment. Contact us at 0322 428 25 25 or info@rikakalipplastik.com to change the address before shipment. Address changes after shipment follow carrier procedures.
6. Points to Consider During Delivery
Check the outer package when receiving your order. Inform the carrier and request a damage report if you notice any of these issues:
- Crushing
- Tearing
- Opening
- Breaking
- Wetness
- Obvious damage
Contact us if you notice a hidden defect or damage after delivery.
7. Undelivered Orders
The carrier may fail delivery if nobody is at the address, details are incorrect, or procedures prevent it. Carrier procedures apply in these cases. Check these details before ordering:
- Ensure correct address details.
- Keep your phone number current.
- Verify delivery information.
8. Shipping Delays
Track your order status using carrier tracking information during delays. Contact us at 0322 428 25 25 or info@rikakalipplastik.com for unusual delays.
9. Lost or Damaged Shipments
The SELLER holds responsibility for losses and damages until delivery to the consumer or their designated third party. Relevant legislation applies if you request a specific carrier instead of our choice.
10. Inability to Deliver the Order
We inform the BUYER under relevant legislation if order delivery becomes impossible. We refund collected amounts as stipulated by law.
11. Return Shipments
You can use Aras Cargo for right-of-withdrawal returns. Contact us at info@rikakalipplastik.com or 0322 428 25 25 before sending a return. Review our Return and Exchange Policy and Preliminary Information Form on our website for more details.
12. Contact
Contact us with questions about delivery and shipping.
- Rika Kalıp ve Plastik Ltd. Şti.
- Address: Yeşiloba, 46023. Sk. No:42, 01100 Seyhan/Adana
- Phone: 0322 428 25 25
- E-mail: info@rikakalipplastik.com
- Web: www.rikaplastik.com