Last Updated Date: August 20, 2026

RETURN AND EXCHANGE POLICY

As Rika Kalıp ve Plastik Ltd. Şti., we care about customer satisfaction. Therefore, we manage return, withdrawal, and exchange processes for your purchases via www.rikaplastik.com

with clear and understandable rules.

Right of Withdrawal

Under the Law on the Protection of Consumers No. 6502 and the Regulation on Distance Contracts, consumers can exercise their right of withdrawal within 14 days from the delivery date for the product they purchased. Moreover, the consumer can also exercise the right of withdrawal before the product is delivered to them. To exercise this right, you can contact Rika Kalıp ve Plastik Ltd. Şti. through the following communication channels:

• Address: Yeşiloba, 46023. Sk. No:42, 01100 Seyhan/Adana
• Phone: 0322 428 25 25
• E-mail: info@rikakalipplastik.com

Specifying your order number, name, and surname in your withdrawal notification helps the process progress faster. We also recommend reporting the product you want to return.

Return Process

After notifying that you will exercise your right of withdrawal, you must send the product back to us within 14 days. This period starts from the date your withdrawal notification reaches us. You can use the following shipping company for return shipments:

• Shipping Company: Aras Cargo

Additionally, we recommend including your order number or one of your order details inside the package. Thus, our team matches your shipment more easily and accelerates the return process.

Condition of the Product to Be Returned

The consumer can inspect the product only to the extent necessary to understand its operation, technical features, and usage method within the withdrawal period. However, if the use of the product beyond the necessary inspection leads to a loss of value, the relevant legislative provisions apply. Therefore, we recommend sending the product back by preserving its condition when you received it as much as possible. You must also include the accessories, parts, user manuals, and other complementary items that came with the product in the package.

In Which Products Cannot the Right of Withdrawal Be Used?

The Regulation on Distance Contracts brings exceptions to the right of withdrawal for certain products. In this context, if the conditions specified in the legislation occur, the right of withdrawal cannot be used for the following products:

• Products prepared in line with the consumer’s special requests or personal needs,
• Goods that can spoil quickly or whose expiration date may pass,
• Products whose packaging, tape, seal, or protective package has been opened after delivery and whose return is unsuitable in terms of health or hygiene,
• Products that mix with other products after delivery and cannot be separated by nature,
• Other products left outside the right of withdrawal by the legislation.

However, simply opening the packaging of a standard product does not eliminate the right of withdrawal in every case. The conditions specified in the relevant legislation must occur for the exception provisions to apply.

Payment of the Return Amount

When the consumer exercises the right of withdrawal in compliance with the legislation, they can get the product price back. In addition, standard delivery costs collected from the consumer are also refunded within the scope of the relevant legislation.

Rika Kalıp ve Plastik Ltd. Şti. performs the refund in accordance with the payment method used during shopping. For example, in payments made with a credit or debit card, the bank may need additional processing time for the refund amount to reflect on the account. Therefore, the time for the refund to appear in your card account may vary depending on the bank.

Return Shipping Fee

Who will bear the return shipping fee when you exercise the right of withdrawal is determined by the current legislation and the Preliminary Information Form presented before the order. You can use Aras Cargo for return shipment. We clearly state whether the return shipping fee belongs to the consumer or the seller before the order, depending on the conditions of the relevant product and order. On the other hand, the consumer’s rights arising from the law are reserved in defective product returns. In such cases, we do not impose return expenses on the consumer in violation of the legislation.

Defective or Erroneous Products

If the product reaching your hands is:

• Damaged,
• Broken,
• Missing,
• Erroneous,
• Different from the product you ordered,

Please contact us as soon as possible.

• Phone: 0322 428 25 25
• E-mail: info@rikakalipplastik.com

We may request photos, videos, order numbers, or other information from you to evaluate the condition of the product. Thus, we can examine the problem faster and determine the appropriate solution. In addition, consumer rights arising from defective goods continue independently of the right of withdrawal within the scope of Law No. 6502 and relevant legislation.

Exchange Operations

We evaluate exchange requests according to the nature of the product and the legal reason for the request. In requests originating from the consumer’s preference, such as size, color, or model changes, we take stock status and relevant legislation into account. If appropriate conditions exist, we perform the exchange operation. You can contact us for your exchange request via:

• E-mail: info@rikakalipplastik.com
• Phone: 0322 428 25 25

In incorrectly sent or defective products, the elective rights possessed by the consumer within the scope of Law No. 6502 are reserved.

Damaged Products During Shipping

If you see obvious damage on the outer part of the package during delivery, we recommend checking the package next to the shipping personnel if possible. When you notice damage, you can request a damage assessment report to be drawn up by the shipping personnel. Thus, it becomes easier to document the damage occurring during transportation. However, not checking next to the shipping personnel does not eliminate the consumer’s legal rights for defective goods. If you notice any damage or defect after delivery, you can still contact us.

Return Address

You can send your return shipments to the following address:

• Rika Kalıp ve Plastik Ltd. Şti.
• Yeşiloba, 46023. Sk. No:42
• 01100 Seyhan / Adana
• Phone: 0322 428 25 25

We recommend contacting our customer service before sending the return package. Thus, you can get the right guidance and complete the process more easily.

How Does the Return Process Conclude?

When your return product reaches us, our team examines the product within the scope of return conditions and relevant legislation. If conditions are suitable, we carry out the refund according to the period and conditions specified in the legislation. In payments made with credit or debit cards, the reflection of the amount to your account may take a few business days due to bank processing times. Therefore, we recommend taking your bank’s processing time into account after carrying out the return process.

Consumer Rights

This Return and Exchange Policy does not limit the rights of consumers arising from the Law on the Protection of Consumers No. 6502 and related legislation. Therefore, the consumer’s right of withdrawal, elective rights arising from defective goods, and other legal rights are reserved. In case of disputes, consumers can apply to Consumer Arbitration Committees in line with the monetary limits valid for the relevant year. Consumer Courts have jurisdiction in disputes above these limits.

Contact

You can contact us to get information about returns, exchanges, the right of withdrawal, or your products.

Web:www.rikaplastik.com

Rika Kalıp ve Plastik Ltd. Şti.

Address: Yeşiloba, 46023. Sk. No:42, 01100 Seyhan/Adana

Phone: 0322 428 25 25

E-mail: info@rikakalipplastik.com