Distance Sales Agreement

ARTICLE 1 – PARTIES

This Distance Sales Agreement (“Agreement”) is established electronically between Rika Kalıp Ve Plastik Ltd. Şti. and the BUYER shopping via www.rikaplastik.com.

1.1. SELLER INFORMATION

• Title: Rika Kalıp Ve Plastik Ltd. Şti.
• Tax Office: 5 Ocak Tax Office
• Tax Identification Number: 7352186140
• Address: Yeşiloba, 46023. Sk. No:42, 01100 Seyhan/Adana
• Phone: 0322 428 25 25
• E-mail: info@rikakalipplastik.com
• Website: www.rikaplastik.com

1.2. BUYER INFORMATION

• Name Surname / Title: [Information entered during the order]
• Address: [Delivery address entered during the order]
• Phone: [Phone number entered during the order]
• E-mail: [E-mail address entered during the order]

ARTICLE 2 – SUBJECT OF THE AGREEMENT

This Agreement regulates the sale and delivery of the products ordered by the BUYER via www.rikaplastik.com. It also determines the rights and obligations of the parties regarding the payment of the product price.

The BUYER can examine the basic characteristics, sale price, payment method, and delivery conditions of the product during the order. Furthermore, the BUYER declares that they have read and accepted the preliminary information regarding the right of withdrawal.

ARTICLE 3 – PRODUCT AND ORDER INFORMATION

The following information is presented to the BUYER during the order:

• Product name
• Product quantity
• Unit sale price
• Subtotal
• Cargo or delivery fee
• Total sale price including taxes
• Payment method

Additionally, after the order is completed, we may transmit the order information to the BUYER electronically. We can also send the order details to the e-mail address provided by the BUYER during the order.

ARTICLE 4 – ORDER AND ESTABLISHMENT OF THE AGREEMENT

When the BUYER completes the order via www.rikaplastik.com, they accept the conditions of the Agreement.

Moreover, the Agreement is established upon the BUYER approving the order electronically and the payment system approving the transaction.

Subsequently, the SELLER checks the order details and initiates order preparation.

ARTICLE 5 – PAYMENT

The BUYER pays the order amount using one of the payment methods presented on the website.

The following payment options may be offered on the site:

• Credit card
• Debit card
• Wire transfer / EFT
• Other payment methods that the SELLER may offer on the website

Particularly, in payments made with a credit card, the relevant bank determines the installment and payment conditions. Therefore, the current practices of the banks apply.

ARTICLE 6 – DELIVERY

We send the orders via Aras Cargo.

The SELLER delivers the order within the period it undertakes after it reaches them. The standard delivery period is 7 business days.

However, if a longer maximum period is foreseen in consumer legislation, the relevant legislative provisions apply.

In product sales, the delivery period cannot exceed 30 days as a rule from the receipt of the BUYER’s order by the SELLER.

Nevertheless, the SELLER cannot be held responsible to the extent that there is no fault of the SELLER in delays caused by the cargo company or the BUYER.

ARTICLE 7 – INSPECTION DURING DELIVERY

The BUYER must check the outer appearance of the package when receiving the product.

If there is obvious damage or deformation on the package, the BUYER must report the situation to the cargo personnel. They should also request a damage assessment report to be drawn up if possible.

However, taking delivery of the product does not eliminate the BUYER’s rights regarding defective goods and other consumer rights.

ARTICLE 8 – RIGHT OF WITHDRAWAL

The BUYER can exercise their right of withdrawal within the scope of the Law on the Protection of Consumers No. 6502 and the Regulation on Distance Contracts.

In this context, the BUYER can exercise the right of withdrawal without giving any justification within 14 days from the date the goods are delivered to them or to the third party they designate.

The BUYER can also exercise the right of withdrawal before the product is delivered.

It is sufficient for the BUYER who wants to use the right of withdrawal to clearly state their withdrawal intention to the SELLER.

You can use the following communication channels for notification:

• E-mail: info@rikakalipplastik.com
• Phone: 0322 428 25 25
• Address: Yeşiloba, 46023. Sk. No:42, 01100 Seyhan/Adana

Additionally, specifying your order number in your withdrawal notification helps the procedures progress faster.

ARTICLE 9 – EXERCISE OF THE RIGHT OF WITHDRAWAL AND RETURN OF THE PRODUCT

When the BUYER exercises the right of withdrawal, they must send the product back to the SELLER within the period specified in the legislation, starting from sending the withdrawal notification to the SELLER.

Aras Cargo can be used for return shipments.

In addition, if the carrier specified by the SELLER for return is used, the conditions in the legislation and preliminary information form apply.

If there is no Aras Cargo branch in the BUYER’s location, we can ensure the product is picked up from the consumer within the scope of the conditions specified in the legislation.

ARTICLE 10 – PAYMENT OF THE REFUND AMOUNT

When the BUYER exercises the right of withdrawal in due form, the SELLER refunds the necessary payment according to the conditions specified in the legislation.

In this context, the SELLER refunds the collected product price and delivery costs, if any, to the consumer.

The SELLER performs the refund within 14 days from the date the product subject to the right of withdrawal is delivered to the carrier specified for return.

However, if the BUYER sends the product with a different carrier, the 14-day period starts on the date the product reaches the SELLER in cases specified in the legislation.

Furthermore, the SELLER performs the refund in accordance with the payment instrument used by the BUYER during shopping. This transaction does not bring any expense or additional obligation to the BUYER.

ARTICLE 11 – EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

Relevant legal regulations apply to products and services left outside the right of withdrawal by the legislation.

Particularly, the right of withdrawal cannot be used for products prepared in line with the consumer’s requests or personal needs. Similarly, this right is not valid for products left outside the right of withdrawal within the scope of the legislation.

Therefore, the SELLER informs the BUYER before the order whether the product is within the scope of the right of withdrawal.

ARTICLE 12 – DEFECTIVE GOODS AND CONSUMER RIGHTS

If the delivered product is defective, the BUYER can use their elective rights arising from the Law on the Protection of Consumers No. 6502 and relevant legislation.

The BUYER can contact the SELLER about the product they think is defective. Thus, they can request the necessary inspection to be performed.

In addition, legal rights arising from defective goods are independent of the right of withdrawal in this Agreement.

ARTICLE 13 – OBLIGATIONS OF THE SELLER

The SELLER fulfills the following obligations:

• First, they prepare the product subject to the order in compliance with the characteristics specified during the order.
• Then, they deliver the product within the undertaken period.
• Alongside this, they respect the consumer’s right of withdrawal arising from the legislation.
• When the right of withdrawal is used in due form, they perform the necessary refund within the period specified in the legislation.
• Finally, they do not engage in practices that will prevent the consumer from using their legal rights.

ARTICLE 14 – OBLIGATIONS OF THE BUYER

The BUYER accepts and declares the following issues:

• First, they accept that the information provided during the order is accurate and up to date.
• They also accept to pay the order amount with the payment method they choose.
• In addition, they accept to ensure the delivery of the product during delivery.
• Finally, they accept to comply with the procedure specified in the relevant legislation when exercising the right of withdrawal.

ARTICLE 15 – IMPOSSIBILITY OF THE ORDER

If it becomes impossible to deliver the product subject to the order, the SELLER fulfills the obligations foreseen by the legislation.

In such a case, the SELLER informs the BUYER appropriately. They also refund the collected amounts within the period specified in the legislation.

However, the absence of the product in stock does not mean alone that the fulfillment of the order is impossible. In this case, relevant legislative provisions apply.

ARTICLE 16 – PERSONAL DATA

We may process the personal data shared by the BUYER during the order for the following purposes:

• Creating orders
• Performing payment transactions
• Product delivery
• Customer services
• Fulfillment of legal obligations

Additionally, the KVKK Clarification Text published on the SELLER’s website and other related policies apply regarding the processing of personal data.

ARTICLE 17 – RESOLUTION OF DISPUTES

In disputes that may arise from this Agreement, the Law on the Protection of Consumers No. 6502, the Regulation on Distance Contracts, and other relevant legislative provisions apply.

First, the consumer can apply to Consumer Arbitration Committees within the monetary limits determined in the legislation.

However, Consumer Courts have jurisdiction in disputes above the determined monetary limits.

In addition, mandatory legislative provisions regarding the authorized authorities in the consumer’s place of residence are reserved.

ARTICLE 18 – ENFORCEMENT

The BUYER declares that they have read and accepted this Agreement and preliminary information provisions before completing their order via www.rikaplastik.com.

In this context, the Agreement enters into force upon the BUYER giving electronic approval and creating the order.

Furthermore, the SELLER stores the approval given by the BUYER electronically and the order records for the period foreseen in the legislation.

SELLER INFORMATION

• Rika Kalıp Ve Plastik Ltd. Şti.
• Address: Yeşiloba, 46023. Sk. No:42, 01100 Seyhan/Adana
• Phone: 0322 428 25 25
• E-mail: info@rikakalipplastik.com
• Web: www.rikaplastik.com