Law on the Protection of Personal Data (KVKK) Clarification Text

1. DATA CONTROLLER

Within the scope of the Law on the Protection of Personal Data No. 6698 (“KVKK”), Rika Kalıp ve Plastik Ltd. Şti. (“Company”) acts as the data controller for your personal data.

• Company Title: Rika Kalıp ve Plastik Ltd. Şti.
• Tax Number: 7352186140
• Tax Office: 5 Ocak Tax Office
• Address: Yeşiloba, 46023. Sk. No:42, 01100 Seyhan/Adana
• Phone: 0322 428 25 25
• E-mail: info@rikakalipplastik.com
• Website: www.rikaplastik.com

This text informs you about how your personal data is processed. Furthermore, the Company strictly processes your personal data in compliance with the KVKK and relevant legislation.

2. PERSONAL DATA WE PROCESS

Depending on the services provided and our relationship with you, our Company may process various personal data categories:

• Identity Information: Name, Surname
• Contact Information: Phone number, E-mail address, Address information
• Customer Transaction Information: Order information, Product and service details, Request details, Complaint records
• Transaction Security Information: IP address, Website entry and exit records, Transaction logs
• Financial Information: Payment details, Billing information
• Order Information: Order date, Order number, Purchased products, Delivery details
• Marketing Information: Campaign preferences, Communication choices, Data obtained during marketing activities
• Visual and Audio Records: Visual or audio records when strictly necessary for specific operations.

Unless legally required, we never request or process special categories of personal data.

3. WHY DO WE PROCESS YOUR PERSONAL DATA?

We process your personal data for several distinct purposes:

Order and Sales Operations

• First, we use your details for membership and customer account management.
• Subsequently, we create, track, and finalize your orders securely.
• Additionally, we prepare your purchased products and coordinate the delivery process.
• Finally, we execute invoicing and payment verifications using your data.

Customer Services

• We process your personal data to deliver effective after-sales support.
• Moreover, we handle return, exchange, and cancellation procedures smoothly.
• Alongside this, customer inquiries and complaints are evaluated carefully.

Legal Obligations

• We fulfill all obligations arising from distance sales contracts.
• Meanwhile, necessary data is processed to comply with strict legal and tax obligations.
• Furthermore, we meet lawful demands from authorized public institutions as required by legislation.

Security and Service Improvement

• Essential personal data is processed to guarantee information security.
• In addition, we safeguard website integrity and infrastructure.
• Consequently, we perform routine checks to prevent fraud and misuse risks.
• Ultimately, measuring customer satisfaction allows us to elevate our service quality.

Marketing Activities

• With your consent, we promote our products and services.
• Furthermore, we execute targeted campaign activities.
• Whenever required by law, we separately request your explicit consent for these operations.

4. LEGAL GROUNDS FOR PROCESSING PERSONAL DATA

We process your personal data in accordance with Article 5 of the KVKK. For special categories of data, we adhere to Article 6 conditions when applicable. Consequently, we process your data based on the following legal grounds:

• Being expressly provided for in the laws
• Being necessary for the establishment or execution of a contract
• Being mandatory for our Company to fulfill legal obligations
• Being necessary for the establishment, exercise, or protection of a right
• Personal data having been made public by the data subject himself/herself
• The presence of a legitimate interest of our Company
• The presence of other processing conditions stipulated by law
• Your explicit consent where legally required

Specifically, data necessary for drafting a contract is processed to execute that agreement. Meanwhile, certain records are retained to meet statutory obligations. Clarification texts and explicit consent are distinct mechanisms; therefore, presenting this notice does not substitute explicit consent. Where explicit consent is mandatory, we will ask for your explicit approval separately.

5. HOW DO WE COLLECT YOUR PERSONAL DATA?

We gather your personal data through various channels:

Digital and Communication Channels

• The www.rikaplastik.com website
• Membership forms
• Order submission forms
• Inquiry contact forms
• E-mail correspondence
• Telephone interactions
• Customer service records

Commercial Transactions

• Order processing activities
• Payment gateways
• Shipping and logistics operations
• Invoicing procedures
• Accounting entries

Additionally, we automatically gather specific technical data via cookies and similar technologies. Furthermore, data is collected directly from your written or electronic communications with our Company.

6. WITH WHOM DO WE SHARE YOUR PERSONAL DATA?

We share your personal data strictly for legitimate purposes and in compliance with the legislation.

Service Providers

To execute our business operations, we share data with trusted partners:

• Cargo and logistics companies (such as Aras Cargo)
• Payment institutions and financial gateways
• Banks
• Accounting and financial advisory providers
• Information technology partners
• Software and e-commerce infrastructure providers
• Legal and consultancy firms
• Audit service providers
• Selected suppliers and business partners

Public Institutions

• We share necessary data with legally authorized public entities upon lawful request.
• However, we only transmit the exact information required for the specific transfer purpose.

7. HOW LONG DO WE STORE YOUR PERSONAL DATA?

We retain your personal data for the duration required by each processing purpose. Moreover, we adhere strictly to statutory storage periods mandated by law. Once the processing purpose expires, we re-evaluate our records. If no further legal basis or retention obligation exists, we delete, destroy, or anonymize your personal data in accordance with our corporate data retention and destruction policies.

8. HOW DO WE PROTECT YOUR PERSONAL DATA?

Our Company implements robust technical and administrative safeguards to protect your personal data. First, access to personal data is strictly limited to authorized personnel. Furthermore, we deploy advanced technical security measures and continuous system controls. Coupled with comprehensive administrative policies, these precautions effectively prevent unlawful data processing or unauthorized access.

9. YOUR RIGHTS UNDER THE KVKK

Under Article 11 of the KVKK, you possess several rights regarding your data:

Information Rights

• First, you can learn whether your personal data is being processed.
• If processed, you can request comprehensive details regarding the processing activities.
• Moreover, you can learn the purpose behind the data processing and whether it is used accordingly.
• Finally, you can identify third parties domestically or abroad to whom your data has been transferred.

Rectification and Deletion Rights

• If your personal data is incomplete or inaccurate, you can request its correction.
• Additionally, you can request the deletion or destruction of your data when statutory conditions are met.
• Consequently, you can request that third parties to whom your data was transferred be notified of these correction or deletion actions.

Other Rights

• You can object to unfavorable outcomes derived from automated profiling systems.
• Furthermore, if you suffer damages due to unlawful data processing, you have the right to demand compensation.

10. KVKK APPLICATION METHOD

You can submit your requests under the KVKK through the following official channels:

• Rika Kalıp ve Plastik Ltd. Şti.
• Address: Yeşiloba, 46023. Sk. No:42, 01100 Seyhan/Adana
• E-mail: info@rikakalipplastik.com

You may submit your application in writing or via other methods permitted by applicable legislation.

Required Application Details

Your application must include:

• Your full name and surname
• Your specific request
• Detailed explanations regarding your demand
• Current contact information

We evaluate and conclude your application in accordance with identity verification requirements and statutory deadlines.

11. ENFORCEMENT AND UPDATES

This KVKK Clarification Text complies fully with Law No. 6698 and relevant legislation. It entered into force on August 20, 2026. Nevertheless, legislative revisions or updates to our internal processes may require modifications to this text. Whenever updated, the current version will be published promptly on www.rikaplastik.com.

SELLER / DATA CONTROLLER

• Rika Kalıp ve Plastik Ltd. Şti.
• Address: Yeşiloba, 46023. Sk. No:42, 01100 Seyhan/Adana
• Tax Office: 5 Ocak Tax Office
• Tax Number: 7352186140
• Phone: 0322 428 25 25
• E-mail: info@rikakalipplastik.com
• Web: www.rikaplastik.com